mirror of
https://github.com/espocrm/espocrm.git
synced 2026-06-28 15:06:06 +00:00
1255 lines
39 KiB
PHP
1255 lines
39 KiB
PHP
<?php
|
|
/************************************************************************
|
|
* This file is part of EspoCRM.
|
|
*
|
|
* EspoCRM - Open Source CRM application.
|
|
* Copyright (C) 2014-2021 Yurii Kuznietsov, Taras Machyshyn, Oleksii Avramenko
|
|
* Website: https://www.espocrm.com
|
|
*
|
|
* EspoCRM is free software: you can redistribute it and/or modify
|
|
* it under the terms of the GNU General Public License as published by
|
|
* the Free Software Foundation, either version 3 of the License, or
|
|
* (at your option) any later version.
|
|
*
|
|
* EspoCRM is distributed in the hope that it will be useful,
|
|
* but WITHOUT ANY WARRANTY; without even the implied warranty of
|
|
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
|
* GNU General Public License for more details.
|
|
*
|
|
* You should have received a copy of the GNU General Public License
|
|
* along with EspoCRM. If not, see http://www.gnu.org/licenses/.
|
|
*
|
|
* The interactive user interfaces in modified source and object code versions
|
|
* of this program must display Appropriate Legal Notices, as required under
|
|
* Section 5 of the GNU General Public License version 3.
|
|
*
|
|
* In accordance with Section 7(b) of the GNU General Public License version 3,
|
|
* these Appropriate Legal Notices must retain the display of the "EspoCRM" word.
|
|
************************************************************************/
|
|
|
|
namespace Espo\Services;
|
|
|
|
use Laminas\Mail\Storage;
|
|
|
|
use Espo\ORM\Entity;
|
|
|
|
use Espo\Core\{
|
|
Exceptions\Error,
|
|
Exceptions\BadRequest,
|
|
Mail\Importer,
|
|
Mail\MessageWrapper,
|
|
Mail\Mail\Storage\Imap,
|
|
Mail\Parsers\MailMimeParser,
|
|
Notification\AssignmentNotificatorFactory,
|
|
Notification\AssignmentNotificator,
|
|
};
|
|
|
|
use Espo\Services\{
|
|
Email as EmailService,
|
|
Record as RecordService,
|
|
};
|
|
|
|
use Espo\Entities\{
|
|
Team,
|
|
InboundEmail as InboundEmailEntity,
|
|
User,
|
|
Email as EmailEntity,
|
|
};
|
|
|
|
use Espo\Core\Di;
|
|
|
|
use RecursiveIteratorIterator;
|
|
use Exception;
|
|
use Throwable;
|
|
use DateTime;
|
|
use DateTimeZone;
|
|
|
|
class InboundEmail extends RecordService implements
|
|
|
|
Di\CryptAware,
|
|
Di\EmailSenderAware
|
|
{
|
|
use Di\CryptSetter;
|
|
use Di\EmailSenderSetter;
|
|
|
|
private $notificator = null;
|
|
|
|
private $campaignService = null;
|
|
|
|
protected $storageClassName = Imap::class;
|
|
|
|
protected $parserClassName = MailMimeParser::class;
|
|
|
|
const PORTION_LIMIT = 20;
|
|
|
|
protected function getCrypt()
|
|
{
|
|
return $this->crypt;
|
|
}
|
|
|
|
protected function filterInput($data)
|
|
{
|
|
parent::filterInput($data);
|
|
|
|
if (property_exists($data, 'password')) {
|
|
$data->password = $this->getCrypt()->encrypt($data->password);
|
|
}
|
|
|
|
if (property_exists($data, 'smtpPassword')) {
|
|
$data->smtpPassword = $this->getCrypt()->encrypt($data->smtpPassword);
|
|
}
|
|
}
|
|
|
|
public function processValidation(Entity $entity, $data)
|
|
{
|
|
parent::processValidation($entity, $data);
|
|
|
|
if ($entity->get('useImap')) {
|
|
if (!$entity->get('fetchSince')) {
|
|
throw new BadRequest("EmailAccount validation: fetchSince is required.");
|
|
}
|
|
}
|
|
}
|
|
|
|
public function getFolders($params)
|
|
{
|
|
if (!empty($params['id'])) {
|
|
$account = $this->getEntityManager()->getEntity('InboundEmail', $params['id']);
|
|
|
|
if ($account) {
|
|
$params['password'] = $this->getCrypt()->decrypt($account->get('password'));
|
|
$params['imapHandler'] = $account->get('imapHandler');
|
|
}
|
|
}
|
|
|
|
$foldersArr = [];
|
|
|
|
$storage = $this->createStorage($params);
|
|
|
|
$folders = new RecursiveIteratorIterator($storage->getFolders(), RecursiveIteratorIterator::SELF_FIRST);
|
|
|
|
foreach ($folders as $name => $folder) {
|
|
$foldersArr[] = mb_convert_encoding($folder->getGlobalName(), 'UTF-8', 'UTF7-IMAP');
|
|
}
|
|
|
|
return $foldersArr;
|
|
}
|
|
|
|
public function testConnection(array $params)
|
|
{
|
|
if (!empty($params['id'])) {
|
|
$account = $this->getEntityManager()->getEntity('InboundEmail', $params['id']);
|
|
|
|
if ($account) {
|
|
$params['imapHandler'] = $account->get('imapHandler');
|
|
}
|
|
}
|
|
|
|
$storage = $this->createStorage($params);
|
|
|
|
if ($storage->getFolders()) {
|
|
return true;
|
|
}
|
|
|
|
throw new Error();
|
|
}
|
|
|
|
public function fetchFromMailServer(Entity $emailAccount)
|
|
{
|
|
if ($emailAccount->get('status') != 'Active' || !$emailAccount->get('useImap')) {
|
|
throw new Error("Group Email Account {$emailAccount->id} is not active.");
|
|
}
|
|
|
|
$importer = new Importer(
|
|
$this->getEntityManager(),
|
|
$this->getConfig(),
|
|
$this->getNotificator(),
|
|
$this->parserClassName
|
|
);
|
|
|
|
$teamId = $emailAccount->get('teamId');
|
|
|
|
$userId = null;
|
|
|
|
if ($emailAccount->get('assignToUserId')) {
|
|
$userId = $emailAccount->get('assignToUserId');
|
|
}
|
|
|
|
$userIdList = [];
|
|
|
|
$teamIdList = $emailAccount->getLinkMultipleIdList('teams');
|
|
|
|
if (!empty($teamIdList)) {
|
|
if ($emailAccount->get('addAllTeamUsers')) {
|
|
$userList = $this->getEntityManager()
|
|
->getRepository('User')
|
|
->select(['id'])
|
|
->distinct()
|
|
->join('teams')
|
|
->where([
|
|
'isActive' => true,
|
|
'teamsMiddle.teamId' => $teamIdList,
|
|
])
|
|
->find();
|
|
|
|
foreach ($userList as $user) {
|
|
$userIdList[] = $user->id;
|
|
}
|
|
}
|
|
}
|
|
|
|
if (!empty($teamId)) {
|
|
$teamIdList[] = $teamId;
|
|
}
|
|
|
|
$filterCollection = $this->getEntityManager()
|
|
->getRepository('EmailFilter')
|
|
->where([
|
|
'action' => 'Skip',
|
|
'OR' => [
|
|
[
|
|
'parentType' => $emailAccount->getEntityType(),
|
|
'parentId' => $emailAccount->id,
|
|
],
|
|
[
|
|
'parentId' => null
|
|
],
|
|
],
|
|
])
|
|
->find();
|
|
|
|
$fetchData = $emailAccount->get('fetchData');
|
|
|
|
if (empty($fetchData)) {
|
|
$fetchData = (object) [];
|
|
}
|
|
|
|
$fetchData = clone $fetchData;
|
|
|
|
if (!property_exists($fetchData, 'lastUID')) {
|
|
$fetchData->lastUID = (object) [];
|
|
}
|
|
|
|
if (!property_exists($fetchData, 'lastDate')) {
|
|
$fetchData->lastDate = (object) [];
|
|
}
|
|
|
|
if (!property_exists($fetchData, 'byDate')) {
|
|
$fetchData->byDate = (object) [];
|
|
}
|
|
|
|
$fetchData->lastUID = clone $fetchData->lastUID;
|
|
$fetchData->lastDate = clone $fetchData->lastDate;
|
|
$fetchData->byDate = clone $fetchData->byDate;
|
|
|
|
$storage = $this->getStorage($emailAccount);
|
|
|
|
$monitoredFolders = $emailAccount->get('monitoredFolders');
|
|
if (empty($monitoredFolders)) {
|
|
$monitoredFolders = 'INBOX';
|
|
}
|
|
|
|
$monitoredFoldersArr = explode(',', $monitoredFolders);
|
|
|
|
foreach ($monitoredFoldersArr as $folder) {
|
|
$folder = mb_convert_encoding(trim($folder), 'UTF7-IMAP', 'UTF-8');
|
|
|
|
$portionLimit = $this->getConfig()->get('inboundEmailMaxPortionSize', self::PORTION_LIMIT);
|
|
|
|
try {
|
|
$storage->selectFolder($folder);
|
|
} catch (Exception $e) {
|
|
$this->log->error(
|
|
'InboundEmail '.$emailAccount->id.' (Select Folder) [' . $e->getCode() . '] ' .$e->getMessage()
|
|
);
|
|
|
|
continue;
|
|
}
|
|
|
|
$lastUID = 0;
|
|
$lastDate = 0;
|
|
|
|
if (!empty($fetchData->lastUID->$folder)) {
|
|
$lastUID = $fetchData->lastUID->$folder;
|
|
}
|
|
|
|
if (!empty($fetchData->lastDate->$folder)) {
|
|
$lastDate = $fetchData->lastDate->$folder;
|
|
}
|
|
|
|
$forceByDate = !empty($fetchData->byDate->$folder);
|
|
|
|
if ($forceByDate) {
|
|
$portionLimit = 0;
|
|
}
|
|
|
|
$previousLastUID = $lastUID;
|
|
$previousLastDate = $lastDate;
|
|
|
|
if (!empty($lastUID) && !$forceByDate) {
|
|
$idList = $storage->getIdsFromUID($lastUID);
|
|
} else {
|
|
$fetchSince = $emailAccount->get('fetchSince');
|
|
|
|
if ($lastDate) {
|
|
$fetchSince = $lastDate;
|
|
}
|
|
|
|
$dt = null;
|
|
try {
|
|
$dt = new DateTime($fetchSince);
|
|
} catch (Exception $e) {}
|
|
|
|
if ($dt) {
|
|
$idList = $storage->getIdsFromDate($dt->format('d-M-Y'));
|
|
} else {
|
|
return false;
|
|
}
|
|
}
|
|
|
|
if ((count($idList) == 1) && !empty($lastUID)) {
|
|
if ($storage->getUniqueId($idList[0]) == $lastUID) {
|
|
continue;
|
|
}
|
|
}
|
|
|
|
$k = 0;
|
|
foreach ($idList as $i => $id) {
|
|
if ($k == count($idList) - 1) {
|
|
$lastUID = $storage->getUniqueId($id);
|
|
}
|
|
|
|
if ($forceByDate && $previousLastUID) {
|
|
$uid = $storage->getUniqueId($id);
|
|
|
|
if ($uid <= $previousLastUID) {
|
|
$k++;
|
|
|
|
continue;
|
|
}
|
|
}
|
|
|
|
$fetchOnlyHeader = $this->checkFetchOnlyHeader($storage, $id);
|
|
|
|
$message = null;
|
|
$email = null;
|
|
|
|
try {
|
|
$toSkip = false;
|
|
$parser = new $this->parserClassName($this->getEntityManager());
|
|
$message = new MessageWrapper($storage, $id, $parser);
|
|
|
|
if ($message && $message->checkAttribute('from')) {
|
|
$fromString = $message->getAttribute('from');
|
|
|
|
if (preg_match('/MAILER-DAEMON|POSTMASTER/i', $fromString)) {
|
|
try {
|
|
$toSkip = $this->processBouncedMessage($message) || $toSkip;
|
|
} catch (Throwable $e) {
|
|
$this->log->error(
|
|
'InboundEmail ' . $emailAccount->id .
|
|
' (Process Bounced Message: [' . $e->getCode() . '] ' .$e->getMessage()
|
|
);
|
|
}
|
|
}
|
|
}
|
|
|
|
if (!$toSkip) {
|
|
if ($message->isFetched() && $emailAccount->get('keepFetchedEmailsUnread')) {
|
|
$flags = $message->getFlags();
|
|
}
|
|
|
|
$email = $this->importMessage(
|
|
$importer,
|
|
$emailAccount,
|
|
$message,
|
|
$teamIdList,
|
|
$userId,
|
|
$userIdList,
|
|
$filterCollection,
|
|
$fetchOnlyHeader,
|
|
null
|
|
);
|
|
|
|
if ($emailAccount->get('keepFetchedEmailsUnread')) {
|
|
if (is_array($flags) && empty($flags[Storage::FLAG_SEEN])) {
|
|
unset($flags[Storage::FLAG_RECENT]);
|
|
$storage->setFlags($id, $flags);
|
|
}
|
|
}
|
|
}
|
|
} catch (Throwable $e) {
|
|
$this->log->error(
|
|
'InboundEmail '.$emailAccount->id.
|
|
' (Get Message): [' . $e->getCode() . '] ' .$e->getMessage()
|
|
);
|
|
}
|
|
|
|
try {
|
|
if (!empty($email)) {
|
|
if (!$emailAccount->get('createCase')) {
|
|
if (!$email->isFetched()) {
|
|
$this->noteAboutEmail($email);
|
|
}
|
|
}
|
|
|
|
$this->getEntityManager()->getRepository('InboundEmail')->relate($emailAccount, 'emails', $email);
|
|
|
|
if ($emailAccount->get('createCase')) {
|
|
if ($email->isFetched()) {
|
|
$email = $this->getEntityManager()->getEntity('Email', $email->id);
|
|
} else {
|
|
$email->updateFetchedValues();
|
|
}
|
|
if ($email) {
|
|
$this->createCase($emailAccount, $email);
|
|
}
|
|
} else {
|
|
if ($emailAccount->get('reply')) {
|
|
$user = $this->getEntityManager()->getEntity('User', $userId);
|
|
|
|
$this->autoReply($emailAccount, $email, $user);
|
|
}
|
|
}
|
|
}
|
|
} catch (Exception $e) {
|
|
$this->log->error(
|
|
'InboundEmail '.$emailAccount->id.' (Post Import Logic): [' . $e->getCode() . '] ' .$e->getMessage()
|
|
);
|
|
}
|
|
|
|
if ($k === count($idList) - 1 || $k === $portionLimit - 1) {
|
|
$lastUID = $storage->getUniqueId($id);
|
|
|
|
if ($email && $email->get('dateSent')) {
|
|
$dt = null;
|
|
|
|
try {
|
|
$dt = new DateTime($email->get('dateSent'));
|
|
} catch (Exception $e) {}
|
|
|
|
if ($dt) {
|
|
$nowDt = new DateTime();
|
|
|
|
if ($dt->getTimestamp() >= $nowDt->getTimestamp()) {
|
|
$dt = $nowDt;
|
|
}
|
|
|
|
$dateSent = $dt->setTimezone(new DateTimeZone('UTC'))->format('Y-m-d H:i:s');
|
|
$lastDate = $dateSent;
|
|
}
|
|
}
|
|
|
|
break;
|
|
}
|
|
|
|
$k++;
|
|
}
|
|
|
|
if ($forceByDate) {
|
|
$nowDt = new DateTime();
|
|
|
|
$lastDate = $nowDt->format('Y-m-d H:i:s');
|
|
}
|
|
|
|
$fetchData->lastDate->$folder = $lastDate;
|
|
$fetchData->lastUID->$folder = $lastUID;
|
|
|
|
if ($forceByDate) {
|
|
if ($previousLastUID) {
|
|
$idList = $storage->getIdsFromUID($previousLastUID);
|
|
|
|
if (count($idList)) {
|
|
$uid1 = $storage->getUniqueId($idList[0]);
|
|
|
|
if ($uid1 && $uid1 > $previousLastUID) {
|
|
unset($fetchData->byDate->$folder);
|
|
}
|
|
}
|
|
}
|
|
} else {
|
|
if ($previousLastUID && count($idList) && $previousLastUID >= $lastUID) {
|
|
$fetchData->byDate->$folder = true;
|
|
}
|
|
}
|
|
|
|
$emailAccount->set('fetchData', $fetchData);
|
|
|
|
$this->getEntityManager()->saveEntity($emailAccount, ['silent' => true]);
|
|
}
|
|
|
|
$storage->close();
|
|
|
|
return true;
|
|
}
|
|
|
|
protected function importMessage(
|
|
$importer,
|
|
$emailAccount,
|
|
$message,
|
|
$teamIdList,
|
|
$userId,
|
|
$userIdList,
|
|
$filterCollection,
|
|
$fetchOnlyHeader,
|
|
$folderData = null
|
|
) {
|
|
$email = null;
|
|
|
|
try {
|
|
$email = $importer->importMessage(
|
|
$message, $userId, $teamIdList, $userIdList, $filterCollection, $fetchOnlyHeader, $folderData
|
|
);
|
|
} catch (Exception $e) {
|
|
$this->log->error(
|
|
'InboundEmail '.$emailAccount->id.' (Import Message): [' . $e->getCode() . '] ' .
|
|
$e->getMessage()
|
|
);
|
|
|
|
if ($this->getEntityManager()->getLocker()->isLocked()) {
|
|
$this->getEntityManager()->getLocker()->rollback();
|
|
}
|
|
}
|
|
|
|
return $email;
|
|
}
|
|
|
|
protected function noteAboutEmail($email)
|
|
{
|
|
if ($email->get('parentType') && $email->get('parentId')) {
|
|
$parent = $this->getEntityManager()->getEntity($email->get('parentType'), $email->get('parentId'));
|
|
|
|
if ($parent) {
|
|
$this->getServiceFactory()->create('Stream')->noteEmailReceived($parent, $email);
|
|
|
|
return;
|
|
}
|
|
}
|
|
}
|
|
|
|
protected function processCaseToEmailFields($case, $email)
|
|
{
|
|
$userIdList = [];
|
|
|
|
if ($case->hasLinkMultipleField('assignedUsers')) {
|
|
$userIdList = $case->getLinkMultipleIdList('assignedUsers');
|
|
} else {
|
|
$assignedUserId = $case->get('assignedUserId');
|
|
|
|
if ($assignedUserId) {
|
|
$userIdList[] = $assignedUserId;
|
|
}
|
|
}
|
|
|
|
foreach ($userIdList as $userId) {
|
|
$email->addLinkMultipleId('users', $userId);
|
|
}
|
|
|
|
$teamIdList = $case->getLinkMultipleIdList('teams');
|
|
|
|
foreach ($teamIdList as $teamId) {
|
|
$email->addLinkMultipleId('teams', $teamId);
|
|
}
|
|
|
|
$this->getEntityManager()->saveEntity($email, [
|
|
'skipLinkMultipleRemove' => true,
|
|
'skipLinkMultipleUpdate' => true,
|
|
]);
|
|
}
|
|
|
|
protected function createCase($inboundEmail, $email)
|
|
{
|
|
if ($email->get('parentType') == 'Case' && $email->get('parentId')) {
|
|
$case = $this->getEntityManager()->getEntity('Case', $email->get('parentId'));
|
|
|
|
if ($case) {
|
|
$this->processCaseToEmailFields($case, $email);
|
|
|
|
if (!$email->isFetched()) {
|
|
$this->getServiceFactory()->create('Stream')->noteEmailReceived($case, $email);
|
|
}
|
|
}
|
|
|
|
return;
|
|
}
|
|
|
|
if (preg_match('/\[#([0-9]+)[^0-9]*\]/', $email->get('name'), $m)) {
|
|
$caseNumber = $m[1];
|
|
|
|
$case = $this->getEntityManager()
|
|
->getRepository('Case')
|
|
->where([
|
|
'number' => $caseNumber,
|
|
])
|
|
->findOne();
|
|
|
|
if ($case) {
|
|
$email->set('parentType', 'Case');
|
|
$email->set('parentId', $case->id);
|
|
|
|
$this->processCaseToEmailFields($case, $email);
|
|
|
|
if (!$email->isFetched()) {
|
|
$this->getServiceFactory()->create('Stream')->noteEmailReceived($case, $email);
|
|
}
|
|
}
|
|
|
|
return;
|
|
}
|
|
|
|
$params = [
|
|
'caseDistribution' => $inboundEmail->get('caseDistribution'),
|
|
'teamId' => $inboundEmail->get('teamId'),
|
|
'userId' => $inboundEmail->get('assignToUserId'),
|
|
'targetUserPosition' => $inboundEmail->get('targetUserPosition'),
|
|
'inboundEmailId' => $inboundEmail->id,
|
|
];
|
|
|
|
$case = $this->emailToCase($email, $params);
|
|
|
|
$user = $this->getEntityManager()->getEntity('User', $case->get('assignedUserId'));
|
|
|
|
$this->getServiceFactory()->create('Stream')->noteEmailReceived($case, $email, true);
|
|
|
|
if ($inboundEmail->get('reply')) {
|
|
$this->autoReply($inboundEmail, $email, $case, $user);
|
|
}
|
|
}
|
|
|
|
protected function assignRoundRobin(Entity $case, Team $team, $targetUserPosition)
|
|
{
|
|
$className = 'Espo\\Custom\\Business\\Distribution\\CaseObj\\RoundRobin';
|
|
|
|
if (!class_exists($className)) {
|
|
$className = 'Espo\\Modules\\Crm\\Business\\Distribution\\CaseObj\\RoundRobin';
|
|
}
|
|
|
|
$distribution = new $className($this->getEntityManager());
|
|
|
|
$user = $distribution->getUser($team, $targetUserPosition);
|
|
|
|
if ($user) {
|
|
$case->set('assignedUserId', $user->id);
|
|
$case->set('status', 'Assigned');
|
|
}
|
|
}
|
|
|
|
protected function assignLeastBusy(Entity $case, Team $team, $targetUserPosition)
|
|
{
|
|
$className = 'Espo\\Custom\\Business\\Distribution\\CaseObj\\LeastBusy';
|
|
|
|
if (!class_exists($className)) {
|
|
$className = 'Espo\\Modules\\Crm\\Business\\Distribution\\CaseObj\\LeastBusy';
|
|
}
|
|
|
|
$distribution = new $className($this->getEntityManager(), $this->getMetadata());
|
|
|
|
$user = $distribution->getUser($team, $targetUserPosition);
|
|
|
|
if ($user) {
|
|
$case->set('assignedUserId', $user->id);
|
|
$case->set('status', 'Assigned');
|
|
}
|
|
}
|
|
|
|
protected function emailToCase(EmailEntity $email, array $params = [])
|
|
{
|
|
$case = $this->getEntityManager()->getEntity('Case');
|
|
|
|
$case->populateDefaults();
|
|
|
|
$case->set('name', $email->get('name'));
|
|
|
|
$bodyPlain = $email->getBodyPlain();
|
|
|
|
if (trim(preg_replace('/\s+/', '', $bodyPlain)) === '') {
|
|
$bodyPlain = '';
|
|
}
|
|
|
|
if ($bodyPlain) {
|
|
$case->set('description', $bodyPlain);
|
|
}
|
|
|
|
$attachmentIdList = $email->getLinkMultipleIdList('attachments');
|
|
$copiedAttachmentIdList = [];
|
|
|
|
foreach ($attachmentIdList as $attachmentId) {
|
|
$attachment = $this->getEntityManager()->getRepository('Attachment')->get($attachmentId);
|
|
|
|
if (!$attachment) {
|
|
continue;
|
|
}
|
|
|
|
$copiedAttachment = $this->getEntityManager()->getRepository('Attachment')->getCopiedAttachment($attachment);
|
|
|
|
$copiedAttachmentIdList[] = $copiedAttachment->id;
|
|
}
|
|
|
|
if (count($copiedAttachmentIdList)) {
|
|
$case->setLinkMultipleIdList('attachments', $copiedAttachmentIdList);
|
|
}
|
|
|
|
$userId = null;
|
|
|
|
if (!empty($params['userId'])) {
|
|
$userId = $params['userId'];
|
|
}
|
|
|
|
if (!empty($params['inboundEmailId'])) {
|
|
$case->set('inboundEmailId', $params['inboundEmailId']);
|
|
}
|
|
|
|
$teamId = false;
|
|
|
|
if (!empty($params['teamId'])) {
|
|
$teamId = $params['teamId'];
|
|
}
|
|
|
|
if ($teamId) {
|
|
$case->set('teamsIds', [$teamId]);
|
|
}
|
|
|
|
$caseDistribution = '';
|
|
|
|
if (!empty($params['caseDistribution'])) {
|
|
$caseDistribution = $params['caseDistribution'];
|
|
}
|
|
|
|
$targetUserPosition = null;
|
|
|
|
if (!empty($params['targetUserPosition'])) {
|
|
$targetUserPosition = $params['targetUserPosition'];
|
|
}
|
|
|
|
|
|
switch ($caseDistribution) {
|
|
case 'Direct-Assignment':
|
|
if ($userId) {
|
|
$case->set('assignedUserId', $userId);
|
|
$case->set('status', 'Assigned');
|
|
}
|
|
break;
|
|
|
|
case 'Round-Robin':
|
|
if ($teamId) {
|
|
$team = $this->getEntityManager()->getEntity('Team', $teamId);
|
|
|
|
if ($team) {
|
|
$this->assignRoundRobin($case, $team, $targetUserPosition);
|
|
}
|
|
}
|
|
break;
|
|
|
|
case 'Least-Busy':
|
|
if ($teamId) {
|
|
$team = $this->getEntityManager()->getEntity('Team', $teamId);
|
|
|
|
if ($team) {
|
|
$this->assignLeastBusy($case, $team, $targetUserPosition);
|
|
}
|
|
}
|
|
|
|
break;
|
|
}
|
|
|
|
if ($case->get('assignedUserId')) {
|
|
$email->set('assignedUserId', $case->get('assignedUserId'));
|
|
}
|
|
|
|
if ($email->get('accountId')) {
|
|
$case->set('accountId', $email->get('accountId'));
|
|
}
|
|
|
|
$contact = $this->getEntityManager()
|
|
->getRepository('Contact')
|
|
->join('emailAddresses', 'emailAddressesMultiple')
|
|
->where([
|
|
'emailAddressesMultiple.id' => $email->get('fromEmailAddressId')
|
|
])
|
|
->findOne();
|
|
|
|
if ($contact) {
|
|
$case->set('contactId', $contact->id);
|
|
} else {
|
|
if (!$case->get('accountId')) {
|
|
$lead = $this->getEntityManager()
|
|
->getRepository('Lead')
|
|
->join('emailAddresses', 'emailAddressesMultiple')
|
|
->where([
|
|
'emailAddressesMultiple.id' => $email->get('fromEmailAddressId')
|
|
])
|
|
->findOne();
|
|
|
|
if ($lead) {
|
|
$case->set('leadId', $lead->id);
|
|
}
|
|
}
|
|
}
|
|
|
|
$this->getEntityManager()->saveEntity($case);
|
|
|
|
$email->set('parentType', 'Case');
|
|
$email->set('parentId', $case->id);
|
|
|
|
$this->getEntityManager()->saveEntity($email, [
|
|
'skipLinkMultipleRemove' => true,
|
|
'skipLinkMultipleUpdate' => true
|
|
]);
|
|
|
|
$case = $this->getEntityManager()->getEntity('Case', $case->id);
|
|
|
|
return $case;
|
|
}
|
|
|
|
protected function autoReply($inboundEmail, $email, $case = null, $user = null)
|
|
{
|
|
if (!$email->get('from')) {
|
|
return false;
|
|
}
|
|
|
|
$d = new DateTime();
|
|
|
|
$d->modify('-3 hours');
|
|
|
|
$threshold = $d->format('Y-m-d H:i:s');
|
|
|
|
$emailAddress = $this->getEntityManager()->getRepository('EmailAddress')->getByAddress($email->get('from'));
|
|
|
|
$sent = $this->getEntityManager()
|
|
->getRepository('Email')
|
|
->where([
|
|
'toEmailAddresses.id' => $emailAddress->id,
|
|
'dateSent>' => $threshold,
|
|
'status' => 'Sent',
|
|
])
|
|
->join('toEmailAddresses')
|
|
->findOne();
|
|
|
|
if ($sent) {
|
|
return false;
|
|
}
|
|
|
|
try {
|
|
$replyEmailTemplateId = $inboundEmail->get('replyEmailTemplateId');
|
|
|
|
if ($replyEmailTemplateId) {
|
|
$entityHash = [];
|
|
|
|
if ($case) {
|
|
$entityHash['Case'] = $case;
|
|
|
|
if ($case->get('contactId')) {
|
|
$contact = $this->getEntityManager()->getEntity('Contact', $case->get('contactId'));
|
|
}
|
|
}
|
|
|
|
if (empty($contact)) {
|
|
$contact = $this->getEntityManager()->getEntity('Contact');
|
|
|
|
$fromName = EmailService::parseFromName($email->get('fromString'));
|
|
|
|
if (!empty($fromName)) {
|
|
$contact->set('name', $fromName);
|
|
}
|
|
}
|
|
|
|
$entityHash['Person'] = $contact;
|
|
$entityHash['Contact'] = $contact;
|
|
|
|
if ($user) {
|
|
$entityHash['User'] = $user;
|
|
}
|
|
|
|
$emailTemplateService = $this->getServiceFactory()->create('EmailTemplate');
|
|
|
|
$replyData = $emailTemplateService->parse($replyEmailTemplateId, ['entityHash' => $entityHash], true);
|
|
|
|
$subject = $replyData['subject'];
|
|
|
|
if ($case) {
|
|
$subject = '[#' . $case->get('number'). '] ' . $subject;
|
|
}
|
|
|
|
$reply = $this->getEntityManager()->getEntity('Email');
|
|
|
|
$reply->set('to', $email->get('from'));
|
|
$reply->set('subject', $subject);
|
|
$reply->set('body', $replyData['body']);
|
|
$reply->set('isHtml', $replyData['isHtml']);
|
|
$reply->set('attachmentsIds', $replyData['attachmentsIds']);
|
|
|
|
if ($email->has('teamsIds')) {
|
|
$reply->set('teamsIds', $email->get('teamsIds'));
|
|
}
|
|
|
|
if ($email->get('parentId') && $email->get('parentType')) {
|
|
$reply->set('parentId', $email->get('parentId'));
|
|
$reply->set('parentType', $email->get('parentType'));
|
|
}
|
|
|
|
$this->getEntityManager()->saveEntity($reply);
|
|
|
|
$sender = $this->emailSender->create();
|
|
|
|
if ($inboundEmail->get('useSmtp')) {
|
|
$smtpParams = $this->getSmtpParamsFromInboundEmail($inboundEmail);
|
|
|
|
if ($smtpParams) {
|
|
$sender->withSmtpParams($smtpParams);
|
|
}
|
|
}
|
|
|
|
$senderParams = [];
|
|
|
|
if ($inboundEmail->get('fromName')) {
|
|
$senderParams['fromName'] = $inboundEmail->get('fromName');
|
|
}
|
|
|
|
if ($inboundEmail->get('replyFromAddress')) {
|
|
$senderParams['fromAddress'] = $inboundEmail->get('replyFromAddress');
|
|
}
|
|
|
|
if ($inboundEmail->get('replyFromName')) {
|
|
$senderParams['fromName'] = $inboundEmail->get('replyFromName');
|
|
}
|
|
|
|
if ($inboundEmail->get('replyToAddress')) {
|
|
$senderParams['replyToAddress'] = $inboundEmail->get('replyToAddress');
|
|
}
|
|
|
|
$sender
|
|
->withParams($senderParams)
|
|
->send($reply);
|
|
|
|
$this->getEntityManager()->saveEntity($reply);
|
|
|
|
return true;
|
|
}
|
|
} catch (Exception $e) {
|
|
$this->log->error("Inbound Email: Auto-reply error: " . $e->getMessage());
|
|
}
|
|
}
|
|
|
|
protected function getSmtpParamsFromInboundEmail(InboundEmailEntity $emailAccount)
|
|
{
|
|
$smtpParams = [];
|
|
$smtpParams['server'] = $emailAccount->get('smtpHost');
|
|
|
|
if ($smtpParams['server']) {
|
|
$smtpParams['port'] = $emailAccount->get('smtpPort');
|
|
$smtpParams['auth'] = $emailAccount->get('smtpAuth');
|
|
$smtpParams['security'] = $emailAccount->get('smtpSecurity');
|
|
$smtpParams['username'] = $emailAccount->get('smtpUsername');
|
|
$smtpParams['password'] = $emailAccount->get('smtpPassword');
|
|
|
|
if (array_key_exists('password', $smtpParams)) {
|
|
$smtpParams['password'] = $this->getCrypt()->decrypt($smtpParams['password']);
|
|
}
|
|
|
|
return $smtpParams;
|
|
}
|
|
|
|
return;
|
|
}
|
|
|
|
protected function processBouncedMessage($message): bool
|
|
{
|
|
$content = $message->getRawContent();
|
|
|
|
$isHard = false;
|
|
|
|
if (preg_match('/permanent[ ]*[error|failure]/', $content)) {
|
|
$isHard = true;
|
|
}
|
|
|
|
$queueItemId = null;
|
|
|
|
if (preg_match('/X-Queue-Item-Id: [a-z0-9\-]*/', $content, $m)) {
|
|
$arr = preg_split('/X-Queue-Item-Id: /', $m[0], -1, \PREG_SPLIT_NO_EMPTY);
|
|
$queueItemId = $arr[0];
|
|
} else {
|
|
$to = $message->getAttribute('to');
|
|
|
|
if (preg_match('/\+bounce-qid-[a-z0-9\-]*/', $to, $m)) {
|
|
$arr = preg_split('/\+bounce-qid-/', $m[0], -1, \PREG_SPLIT_NO_EMPTY);
|
|
$queueItemId = $arr[0];
|
|
}
|
|
}
|
|
|
|
if (!$queueItemId) {
|
|
return false;
|
|
}
|
|
|
|
$queueItem = $this->getEntityManager()->getEntity('EmailQueueItem', $queueItemId);
|
|
|
|
if (!$queueItem) {
|
|
return false;
|
|
}
|
|
|
|
$massEmailId = $queueItem->get('massEmailId');
|
|
$massEmail = $this->getEntityManager()->getEntity('MassEmail', $massEmailId);
|
|
|
|
$campaignId = null;
|
|
|
|
if ($massEmail) {
|
|
$campaignId = $massEmail->get('campaignId');
|
|
}
|
|
|
|
$targetType = $queueItem->get('targetType');
|
|
$targetId = $queueItem->get('targetId');
|
|
$target = $this->getEntityManager()->getEntity($targetType, $targetId);
|
|
|
|
$emailAddress = $queueItem->get('emailAddress');
|
|
|
|
if ($isHard && $emailAddress) {
|
|
$emailAddressEntity = $this->getEntityManager()->getRepository('EmailAddress')->getByAddress($emailAddress);
|
|
|
|
if ($emailAddressEntity) {
|
|
$emailAddressEntity->set('invalid', true);
|
|
|
|
$this->getEntityManager()->saveEntity($emailAddressEntity);
|
|
}
|
|
}
|
|
|
|
if ($campaignId && $target && $target->id) {
|
|
$this->getCampaignService()
|
|
->logBounced(
|
|
$campaignId, $queueItemId, $target, $emailAddress, $isHard, null, $queueItem->get('isTest')
|
|
);
|
|
}
|
|
|
|
return true;
|
|
}
|
|
|
|
protected function getCampaignService()
|
|
{
|
|
if (!$this->campaignService) {
|
|
$this->campaignService = $this->getServiceFactory()->create('Campaign');
|
|
}
|
|
|
|
return $this->campaignService;
|
|
}
|
|
|
|
public function findAccountForSending(string $emailAddress): ?InboundEmailEntity
|
|
{
|
|
$inboundEmail = $this->getEntityManager()
|
|
->getRepository('InboundEmail')
|
|
->where([
|
|
'status' => 'Active',
|
|
'useSmtp' => true,
|
|
'smtpHost!=' => null,
|
|
'emailAddress' => $emailAddress,
|
|
])
|
|
->findOne();
|
|
|
|
return $inboundEmail;
|
|
}
|
|
|
|
public function findSharedAccountForUser(User $user, $emailAddress)
|
|
{
|
|
$groupEmailAccountPermission = $this->getAclManager()->get($user, 'groupEmailAccountPermission');
|
|
|
|
$teamIdList = $user->getLinkMultipleIdList('teams');
|
|
|
|
$inboundEmail = null;
|
|
|
|
$groupEmailAccountPermission = $this->getAcl()->get('groupEmailAccountPermission');
|
|
|
|
if ($groupEmailAccountPermission && $groupEmailAccountPermission !== 'no') {
|
|
if ($groupEmailAccountPermission === 'team') {
|
|
if (!count($teamIdList)) {
|
|
return;
|
|
}
|
|
|
|
$selectParams = [
|
|
'whereClause' => [
|
|
'status' => 'Active',
|
|
'useSmtp' => true,
|
|
'smtpIsShared' => true,
|
|
'teamsMiddle.teamId' => $teamIdList,
|
|
'emailAddress' => $emailAddress,
|
|
],
|
|
'joins' => ['teams'],
|
|
'distinct' => true,
|
|
];
|
|
} else if ($groupEmailAccountPermission === 'all') {
|
|
$selectParams = [
|
|
'whereClause' => [
|
|
'status' => 'Active',
|
|
'useSmtp' => true,
|
|
'smtpIsShared' => true,
|
|
'emailAddress' => $emailAddress,
|
|
]
|
|
];
|
|
}
|
|
|
|
$inboundEmail = $this->getEntityManager()->getRepository('InboundEmail')->findOne($selectParams);
|
|
|
|
}
|
|
|
|
return $inboundEmail;
|
|
}
|
|
|
|
protected function getStorage(InboundEmailEntity $emailAccount)
|
|
{
|
|
$params = [
|
|
'host' => $emailAccount->get('host'),
|
|
'port' => $emailAccount->get('port'),
|
|
'username' => $emailAccount->get('username'),
|
|
'password' => $this->getCrypt()->decrypt($emailAccount->get('password')),
|
|
];
|
|
|
|
if ($emailAccount->get('security')) {
|
|
$params['security'] = $emailAccount->get('security');
|
|
}
|
|
|
|
$params['imapHandler'] = $emailAccount->get('imapHandler');
|
|
$params['id'] = $emailAccount->id;
|
|
|
|
$storage = $this->createStorage($params);
|
|
|
|
return $storage;
|
|
}
|
|
|
|
protected function createStorage(array $params)
|
|
{
|
|
$imapParams = null;
|
|
|
|
$handlerClassName = $params['imapHandler'] ?? null;
|
|
|
|
if ($handlerClassName && !empty($params['id'])) {
|
|
try {
|
|
$handler = $this->injectableFactory->create($handlerClassName);
|
|
} catch (Throwable $e) {
|
|
$this->log->error(
|
|
"InboundEmail: Could not create Imap Handler. Error: " . $e->getMessage()
|
|
);
|
|
}
|
|
if (method_exists($handler, 'prepareProtocol')) {
|
|
// for backward compatibility
|
|
$params['ssl'] = $params['security'];
|
|
|
|
$imapParams = $handler->prepareProtocol($params['id'], $params);
|
|
}
|
|
}
|
|
|
|
if (!$imapParams) {
|
|
$imapParams = [
|
|
'host' => $params['host'],
|
|
'port' => $params['port'],
|
|
'user' => $params['username'],
|
|
'password' => $params['password'],
|
|
];
|
|
|
|
if (!empty($params['security'])) {
|
|
$imapParams['ssl'] = $params['security'];
|
|
}
|
|
}
|
|
|
|
return new $this->storageClassName($imapParams);
|
|
}
|
|
|
|
public function storeSentMessage(InboundEmailEntity $emailAccount, $message)
|
|
{
|
|
$storage = $this->getStorage($emailAccount);
|
|
|
|
$folder = $emailAccount->get('sentFolder');
|
|
|
|
if (empty($folder)) {
|
|
throw new Error("No sent folder for Email Account: " . $emailAccount->id . ".");
|
|
}
|
|
|
|
$storage->appendMessage($message->toString(), $folder);
|
|
}
|
|
|
|
public function getSmtpParamsFromAccount(InboundEmailEntity $emailAccount): ?array
|
|
{
|
|
$smtpParams = [];
|
|
$smtpParams['server'] = $emailAccount->get('smtpHost');
|
|
|
|
if ($smtpParams['server']) {
|
|
$smtpParams['port'] = $emailAccount->get('smtpPort');
|
|
$smtpParams['auth'] = $emailAccount->get('smtpAuth');
|
|
$smtpParams['security'] = $emailAccount->get('smtpSecurity');
|
|
$smtpParams['username'] = $emailAccount->get('smtpUsername');
|
|
$smtpParams['password'] = $emailAccount->get('smtpPassword');
|
|
|
|
if ($emailAccount->get('smtpAuth')) {
|
|
$smtpParams['authMechanism'] = $emailAccount->get('smtpAuthMechanism');
|
|
}
|
|
|
|
if ($emailAccount->get('fromName')) {
|
|
$smtpParams['fromName'] = $emailAccount->get('fromName');
|
|
}
|
|
|
|
if ($emailAccount->get('emailAddress')) {
|
|
$smtpParams['fromAddress'] = $emailAccount->get('emailAddress');
|
|
}
|
|
|
|
if (array_key_exists('password', $smtpParams) && is_string($smtpParams['password'])) {
|
|
$smtpParams['password'] = $this->getCrypt()->decrypt($smtpParams['password']);
|
|
}
|
|
|
|
$this->applySmtpHandler($emailAccount, $smtpParams);
|
|
|
|
return $smtpParams;
|
|
}
|
|
|
|
return null;
|
|
}
|
|
|
|
public function applySmtpHandler(InboundEmailEntity $emailAccount, array &$params)
|
|
{
|
|
$handlerClassName = $emailAccount->get('smtpHandler');
|
|
|
|
if (!$handlerClassName) {
|
|
return;
|
|
}
|
|
|
|
try {
|
|
$handler = $this->injectableFactory->create($handlerClassName);
|
|
} catch (Throwable $e) {
|
|
$this->log->error(
|
|
"InboundEmail: Could not create Smtp Handler for account {$emailAccount->id}. Error: " . $e->getMessage()
|
|
);
|
|
}
|
|
|
|
if (method_exists($handler, 'applyParams')) {
|
|
$handler->applyParams($emailAccount->id, $params);
|
|
}
|
|
}
|
|
|
|
private function getNotificator(): AssignmentNotificator
|
|
{
|
|
if (!$this->notificator) {
|
|
$factory = $this->injectableFactory->create(AssignmentNotificatorFactory::class);
|
|
|
|
$this->notificator = $factory->create('Email');
|
|
}
|
|
|
|
return $this->notificator;
|
|
}
|
|
|
|
protected function checkFetchOnlyHeader(Imap $storage, string $id): bool
|
|
{
|
|
$maxSize = $this->getConfig()->get('emailMessageMaxSize');
|
|
|
|
if (!$maxSize) {
|
|
return false;
|
|
}
|
|
|
|
try {
|
|
$size = $storage->getSize($id);
|
|
}
|
|
catch (Throwable $e) {
|
|
return false;
|
|
}
|
|
|
|
if ($size > $maxSize * 1024 * 1024) {
|
|
return true;
|
|
}
|
|
|
|
return false;
|
|
}
|
|
}
|